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Shipping & Delivery
Orders received before 2pm EST typically ship same day. Transit times for orders placed 2pm EST or later are based on shipping the following business day. Your tracking information will be provided within 24 hours of shipment. Please note many freight shipments require a delivery appointment by the carrier. We encourage you to contact the freight carrier upon receipt of your tracking information to schedule a delivery appointment.
Privacy & Security
We are committed to protecting your privacy. Please visit here to view our privacy policy. To communicate any concerns or report abuse please contact us page.
Returns & Replacements
To request a return, please visit here
All return materials must have prior approval from Coastal with a copy of the invoice, be adequately within manufacturer’s shelf life and be returned in the original, unopened containers in like−new condition. All return material meeting Coastal’s standard size, container, color, and quantity criteria are subject to a 15% restocking fee ($15 minimum) if returned freight prepaid. All other materials remain subject to prior approval, but with a minimum 25% restocking fee ($100 minimum) if returned freight prepaid. Some items require manufacturer approval and some are ineligible for return. More specific information is available upon request.
Certain products are only available for purchase through one of our branch locations or require an approved online account.
Payment, Pricing & Promotions
Please view our Terms & Conditions.
Viewing Orders
Your online order history can be viewed by going to your Account Dashboard and selecting My Orders.
Updating Account Information
You have the ability to change your Account Information, as well as Address Book, from your Account Dashboard.