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FAQ List

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  • General Questions
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  • Xypex
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  • 3M Safety
  • Sika
  • DowSil (Formerly Dow Corning)
  • Tremco
  • Prosoco
  • Five Star
  • Henry
  • Soudal
  • Carlisle
  • Albion
  • Newborn
  • Roadware
  • CIM
  • Werner
  • Capital Safety
  • Pecora
  • Wood's Powr-Grip
  • Emseal

How big a crack can I fix?
How do you read the batch code?
How do you test for moisture?
In a sealing application, what should I use to tool your products?
Is foam resistant to water?
What is an open time?
What is the allowed moisture content in specific substrates?
What sealant to use for sealing air ducts?
A mason I know uses muriatic acid to clean brick. When I tried to tell him it was a bad idea, he responded by showing me several websites and magazine articles that recommend muriatic acid! Where does the idea that muriatic acid cleans brick and block com
Am I required to be tied of when using a portable ladder?
Are ExoAir membranes self-sealing?
Are the Tremco Proglaze ETA metal adaptors available in lengths longer than the standard 60" (1.52m)?
Are there any limitations that affect the performance of Xypex Admix?
Are your deck joints ADA compliant?
Are your products compatible with silicones or other chemistries?
At what height am I required to wear fall protection?
At what temperature should I store my products?
Can 10 Minute Concrete Mender be air shipped?
Can a DBI-SALA® Removable/Reusable Roof Anchor (model 2103673) be used with a horizontal lifeline system?
Can any Five Star® Epoxy Grouts be pumped and if so what kind of pump is required?
Can CIM be applied to wet or green concrete?
Can CIM be used in green roof applications?
Can CIM help attain LEED points on a job?
Can DBI-SALA® Tip Over Roof Anchors be used as end anchors on a horizontal lifeline system?
Can Dow Corning silicone sealant/adhesives be used underwater?
Can I apply CCW-705 Air & Vapor Barrier or CCW MiraDRI® 860/861 waterproofi ng membrane as a roofing underlayment?
Can I attach a lanyard to a self-retracting lifeline?
Can I break-down a unit of the CIM Premix and CIM Activator?
Can I buy Concrete Mender™ to repair my driveway?
Can I connect two snap hooks (or two lanyards) to one D-ring?
Can I extend Five Star® Concrete Repair Products with coarse aggregate for large volume deep placements?
Can I extend the working time of Five Star® Concrete Repair Products?
Can I feather edge Five Star® Concrete Repair Products?
Can I get a lanyard longer than 6 feet in length?
Can I install a DBI-SALA® Concrete D-ring Fall Protection Anchor (model 2104560) into a cinderblock wall filled with concrete?
Can I paint over your products?
Can I reduce the aggregate to improve the flow?
Can I reuse the mixer?
Can I use a shock absorbing lanyard for restraint applications?
Can I use a shock absorbing lanyard for restraint applications?
Can I use Mender for an overlay?
Can I use Werner products with those from another manufacturer?
Can I use your products after the expiration date?
Can I wash my harness and lanyard?
Can I write on my harness/lanyard?
Can I “tie back” my lanyard to itself?
Can masonry cleaning continue in cold weather?
Can paint and other finishing materials be applied over a Xypex coating?
Can primer be used in lieu of substrate cleaning?
Can sealants be used after their use by date?
Can silicone sealants be exposed to harsh chemicals?
Can the Xypex coating be applied to the negative side of a structure?
Can the Xypex coating be applied while the concrete is wet?
Can Xypex Admix be used in concrete containing fly ash, micro-silica or slag cement?
Can Xypex Admix be used in concrete containing other additives such as a water-reducer, plasticizer or air-entrainment agent?
Can Xypex be used against extreme hydrostatic pressure?
Can you connect a snap hook into the eye of another hook?
Can you explain abbreviations such as NPS, NEF and NPT used to describe the threading on Albion parts?
Can you help with submittals?
Can you paint Masterseal NP1?
Can your sealants be diluted for spraying or dipping?
Do I need a primer/bonding adhesive with Five Star® Cementitious Grouts?
Do I need to use a primer/bonding adhesive with Five Star® Concrete Repair Products?
Do you have DOT approval for Five Star® Concrete Repair Products for a specific state?
Do you ship internationally?
Do your coatings come in different colors?
Does my Self Retracting Lifeline need to be recertified every year?
Does R-Guard self-seal around fasteners?
Does the EMSHIELD DFR2 require a sealant band injected from the underside along the silicone bellows-to-substrate interface?
Does the outside environment affect silicone?
Does this MR feature cost more?
Does Xypex have any adverse effect on concrete?
Does Xypex protect concrete against freeze/thaw damage?
Does Xypex protect reinforcing steel?
Explain adhesion in relation to sealant technology.
Have any physical properties or performance properties changed?
How about using Mender in a freezer?
How are construction gaps detailed prior to the application of ExoAir membranes?
How are the set time and compressive strength of concrete affected by the addition of Xypex Admix? READ
How can I get cured color samples?
How can I remove a cured sealant?
How deep does the Xypex crystalline formation penetrate the concrete?
How do I apply for a credit account?
How do I change over my Albion bulk gun to sausage dispenser (or vice versa)?
How do I clean my vacuum cups?
How do I determine the appropriate clearance needed for a shock absorbing lanyard?
How do I dispose of expired Sika products?
How do I get a sample warranty?
How do I get the material into a Bulk Gun?
How do I Load a Bulk Caulk Gun?
How do I mix Five Star® Epoxy Grouts?
How do I prevent bag wrap when dispensing sausages?
How do I read the Batch Code on your product and what is the typical shelf life?
How do I remove / clean excess Sika products (cured or uncured)?
How do I remove the cartridge from the gun?
How do I remove your product?
How do I schedule a jobsite visit?
How do I select the correct 3M Respirator?
How do I set up a Fall Protection Harness with a Twinleg SRL from two individual lifelines?
How do I stop blow-by (piston leaking) in my bulk gun?
How do I store open cartridge of sealant?
How Do You Clean Your Gun?
How do you mix CIM?
How do you prepare substrate surfaces in advance of the sealant (or primer)?
How do you test for moisture?
How do you test for moisture?
How does MR technology work?
How does the 3M™ Inspection and Asset Management System (IAM) work?
How is mil thickness verified?
How is mold resistance measured or proved?
How is the mold resistance feature added to Air-Bloc products?
How is the Xypex coating system different from other cementitious coatings?
How is Xypex different from other products?
How is Xypex DS-2 different from Xypex DS-1?
How long does Xypex last?
How long should ExoAir fluids cure through prior to performing adhesion testing?
How long should my cup hold?
How long will silicone sealants last outdoors? Will it embrittle?
How much coverage can I expect from your products (adhesives and sealants as well as cleaners and primers)?
How much sealant do I need?
How much strength does my anchor have to support?
How much web can deploy from the energy absorbing pack on the Protecta® Rebel™ Self Retracting Web Lifeline (model AD111A)?
How resistant is Xypex-treated concrete to aggressive chemicals?
How resistant is Xypex-treated concrete to aggressive chemicals?
How should we apply primer?
How soon can I apply an epoxy coating to Five Star® Concrete Repair Products?
How thick can Five Star Structural Concrete® V/O be applied in a single lift?
I am designing an office building with extensive use of granite in lobby, elevator and restroom areas. What can I specify to protect both the appearnace and the owner's investment in these expensive materials?
I am designing an office building with extensive use of granite in lobby, elevator and restroom areas. What can I specify to protect both the appearnace and the owner's investment in these expensive materials?
I hate to admit it, but I tried to save a few dollars by cleaning a new brick building with muriatic acid. I got rid of the mortar smears, but now I have ugly yellow stains all over the brick and the joints. Can you help?
I have a white powder on my exterior brick and mortar. It’s up above the glass window of my storefront. It seems to wash off with a garden hose, but comes right back after the surrface dries. What is it and how can I get rid of it?
I have general dirt stains and salt deposits tracked on my unpolished clay tile floor. How do I clean and protect the tile?
I have very tight clearances? Do you have an epoxy that can flow into tight spaces?
I just built a new house with a new concrete driveway and sidewalks. With winter coming on, do I need to be concerned about protection -- even on new concrete?
I just finished a restoration cleaning project. The cleaning was the easy part. The hard part was following all the EPA rules and regulations involved in capturing, measuring and treating the cleaning wastewater as it came off the building. Isn't there a
I spent a fortune on a beautiful polished granite countertop in my kitchen. One of the selling points was that it would be stain-resistant. I spilled some hot cooking oil on it (don’t ask) and now there’s an ugly dark stain that none of the cleaners u
I would like to mix a small amount. What are the proportions?
In what forms is the Xypex Crystalline Technology available?
Is a primer needed?
Is CIM approved for potable water contact? Where can I find the approval?
Is CIM suitable for exposure to H2S gas (hydrogen sulfide)?
Is CIM suitable for shower pan linings?
Is it acceptable to attach your fall protection system to scaffolding?
Is it necessary to moisten the surface before using foam?
Is Masterseal NP1 the same as Sonneborn NP1?
Is my cell phone or mobile device compatible with the IAM system?
Is my Hand Cup still covered under warranty?
Is R-Guard compatible with other wall components?
Is sealant tooling recommended?
Is the R-Guard system environmentally friendly?
Is the Xypex affected by temperature, humidity, ultraviolet and oxygen levels?
Is there a guarantee that mold will never grow on the building?
Is there a preference when choosing between the positive or negative side?
Is there a sealant that can withstand higher temperatures than normal silicones?
Is there a specific height at which point fall protection is required?
Is there a way to extend the working time of Five Star® Cementitious Grouts?
Is there an expiration date for my harness and lanyard?
Is this product safe?
Is Xypex Admix available in soluble bags?
Is Xypex toxic?
Is Xypex used to waterproof cracks, faulty joints and other defects in concrete?
I’m having an adhesion problem with paint on a split-faced concrete block commercial building. The building is barely a year old, yet the paint is already blistering and flaking. I don’t want to strip and repaint until I have some idea of how to keep
I’m preparing to bid an exterior paint-stripping job on an 1880s-era courthouse in the Midwest. It’s got over 30 coats of paint. In tests, it took two applications of Sure Klean Heavy Duty Paint Stripper to cut all the way through. If I could get it d
On your interior floor expansion joint index, what do Standard / Medium / Heavy relate to?
Should I fix my old cup or buy a new one?
Should I prime before applying sealant?
Should I prime before applying sealant?
Should you wear a DBI-SALA® Full Body Harnesses over or under winter clothing?
The 10-foot-high concrete wall adjoining the alley at the back of our apartment complex is a popular target for graffiti. Removing it is labor-intensive, and it usually comes right back anyway. If I leave it alone, it seems to attract more graffiti. It’
The primer being dispensed looks cloudy and white; is there something wrong?
The slate pavers in my restaurant’s outdoor dining area were a beautiful, glossy reddish-black when installed several years ago. Weather and daily cleaning seem to have dulled the stones’ color. Now they are mostly gray with only hints of their former
There's some kind of hard white crust on our new red brick building. It doesn't scrub or hose off. It seems to originate in the mortar joints. What is it and how do we get rid of it?
There's some kind of hard white crust on our new red brick building. It doesn't scrub or hose off. It seems to originate in the mortar joints. What is it and how do we get rid of it?
We are getting low compressive strength test results on our project. What could be the cause of this?
We’re having a difficult time trying to clean the synthetic stucco exterior of our motel. Most of the stains are mold or rust. The scrubbing required to remove the stains also removes the stucco, exposing mesh and styrofoam! High-pressure water-blasting
What are ANSI and OSHA capacity requirements regarding fall protection systems?
What are some typical Xypex applications?
What are standard thicknesses of air barrier and waterproofing membrane systems?
What are the allowable placement thicknesses for Five Star® Cementitious Grouts?
What are the concerns with placing Five Star® Cementitious Grouts under cold weather conditions?
What are the coverage rates of R-Guard products?
What are the cure times for ExoAir fluid-applied membranes?
What are the installation advantages to using a Xypex coating system instead of membranes?
What are the new Fall Protection requirements for Residential Construction?
What are the recommended minimum application thicknesses for ExoAir fluid-applied membranes (wet and dry mils) and the coverage rate at that thickness?
What are the typical lead times for EMSEAL’s parking deck, plaza deck, stadium, and floor products?
What are the typical lead times for EMSEAL’s pre compressed foam products?
What do I do when my rod won’t pull back?
What does the statement “100 percent fall protection” refer to?
What Does Thrust Ratio Mean?
What epoxy should I use?
What happened to Capital Safety?
What harness and lanyard fall protection products are recommended for easy clean up, such as when used around asbestos, paint, etc.?
What is a "timely manner" for rescue according to ANSI and OSHA?
What is a choker loop on a lanyard (instead of a snaphook), and how should it be used?
What is a formed-in-place gasket (FIPG)?
What is a high-thrust caulking gun? When is it recommended?
What is a primer?
What is a primer?
What is Adhesive Tensile Strength?
What is Air-Bloc MR?
What is an Accelerated Ageing Test?
What is an acrylic sealant?
What is an adhesion promoter?
What is an ideal application temperature?
What is an ideal application temperature?
What is an ideal storage temperature?
What is an ideal storage temperature?
What is Gasket sealant?
What is meant by elastomeric?
What is polyurethane sealant?
What is RTV?
What is Sealant?
What is silicone sealant?
What is the advantage of using the dry shake method?
What is the anchorage strength required by ANSI for fall restraint systems?
What is the appearance of a Xypex coating?
What is the average cure rate for a single-component polyurethane sealant?
What is the basic minimum technology needed for the IAM system?
What is the best plaza waterproofing membrane?
What is the capacity of my cup?
What is the capacity of the DBI-SALA® Force2™ Shock Absorbing Lanyard (ex. model 1246167)?
What is the capacity of the DBI-SALA® Suspension Trauma Safety Strap (model 9501403)?
What is the coefficient of friction on the SJS SYSTEM Coverplates?
What is the cure rate of the Vulkem 45SSL?
What is the cure time of a silicone?
What is the difference between a low and a high modulus sealant?
What is the difference between a one-component sealant and a two-component sealant?
What is the difference between caulk and sealant?
What is the difference between Set Time and Working Time?
What is the difference between the various additives in Xypex’s Admix C-Series?
What is the effect of humidity on a typical one component architectural sealant?
What is the effect of humidity on a typical one component sealant?
What is the effect of temperature variation on application of a typical sealant?
What is the effect of temperature variations on the application of a typical architectural sealant?
What is the function of an architectural sealant?
What is the good joint dimension?
What is the high service temperature limit for ExoAir fluids?
What is the low temperature application limit for ExoAir fluids?
What is the maximum free fall distance allowed by ANSI and OSHA standards?
What is the maximum free-fall distance a worker can fall while working in a “fall arrest” condition?
What is the maximum installation temperature for polyurethane sealants?
What is the maximum time that ExoAir membranes can be left exposed to UV?
What is the maximum weight a worker can weigh while wearing a full body harness?
What is the minimum installation temperature for polyurethane sealants?
What is the recommended application temperature for Dow Corning 902 RCS Joint Sealant?
What is the recommended dosage rate for Xypex Admix?
What is the service temperature range for polyurethane sealants?
What is the shelf life of ExoAir fluid-applied air barrier membranes? products?
What is the shelf-life of Concrete Mender?
What is the standard thickness for drainage composites?
What is the typical cure time for Five Star® Cementitious Grouts?
What is this ASTM test method?
What is “compression set”?
What makes Xypex unique?
What methods can be used to promote adhesion?
What silicone should I use in a bathroom?
What size packaging does CIM come in?
What size rolls does CIM come in?
What type of pump is suitable for your material?
What types of training does Capital Safety offer?
What’s the difference between polyester and nylon webbing in harnesses and lanyards?
When are Xypex Dryshake products (Xypex DS-1 or DS-2) normally used?
When do you need primer on a porous substrate?
When is Xypex Admix introduced into the concrete mix?
Where can I get a copy of the ANSI Z359 Fall Protection Code, and where can I get a copy of the OSHA standards?
Where can I get sand for Concrete Mender?
Where can I get SDS (Formerly MSDS) Sheets?
Where do I get static mixers for my Dual Component Material?
Which Air-Bloc products have been upgraded?
Which Albion gun is best for grouting or pointing?
Which Albion guns are non-drip?
Which Albion Piston Packing (Cup) is best?
Which Dual Component Gun works with my cartridge?
Which Five Star® Cementitious Grouts can I use for dry pack applications?
Which Five Star® Epoxy Grout has the highest temperature resistance?
Which is better, the Metal Handle or the ABS Handle hand cup?
Which is the better tool for powered dispensing, Cordless or Air?
Which product should be used for a cooling tower basin?
Which silicone should I use to seal PVC windows?
Why does EMSEAL discourage the use of gutters under deck expansion joints?
Why doesn't my cup work at high elevations?
Why specify Henry MR technology?
Why the clear cap on the Concrete Mender?
Why use impregnated foam backing–Why not use closed-cell backing?
Why won’t the gun push the caulk?
Will Air-Bloc MR prevent mold within the entire wall cavity?
Will cured silicone sealants yellow?
Will DBI-SALA® and Protecta® products still be available?
Will liquid sealant primers affect BACKERSEAL? I am using BACKERSEAL as a secondary sealant to Dow Silicone. I need to prime the substrate with Dow 1200 primer. As I brush the primer onto the substrates will the primer adversely affect the BACKERSEAL?
Will silicone sealants affect surfaces to be painted?
Will silicones break down from UV light and ozone?
Will your sealants adhere to hard to bond to plastics such as polyethylene, polypropylene, urethane, acrylic or PTFE?
Would you recommend Dow Corning® 732 Multi-Purpose Sealant or any other acetoxy cure sealant for use with concrete?
Your data sheet claims that the material “exerts a backpressure” and “self expands to fill the joint”—what does this mean?
Your materials are certified to be “stable” at 185 degrees F. What do you mean by “stable”?

Am I required to be tied of when using a portable ladder?
Can I apply CCW-705 Air & Vapor Barrier or CCW MiraDRI® 860/861 waterproofi ng membrane as a roofing underlayment?
Can I attach a lanyard to a self-retracting lifeline?
Can I get a lanyard longer than 6 feet in length?
Can you help with submittals?
Do you ship internationally?
How can I get cured color samples?
How do I apply for a credit account?
How do I get a sample warranty?
How do I schedule a jobsite visit?
How Do You Clean Your Gun?
How is Xypex different from other products?
How long should my cup hold?
On your interior floor expansion joint index, what do Standard / Medium / Heavy relate to?
What is a high-thrust caulking gun? When is it recommended?
What is the capacity of my cup?

How much sealant do I need?
Where can I get SDS (Formerly MSDS) Sheets?

Are there any limitations that affect the performance of Xypex Admix?
Can paint and other finishing materials be applied over a Xypex coating?
Can the Xypex coating be applied to the negative side of a structure?
Can the Xypex coating be applied while the concrete is wet?
Can Xypex Admix be used in concrete containing fly ash, micro-silica or slag cement?
Can Xypex Admix be used in concrete containing other additives such as a water-reducer, plasticizer or air-entrainment agent?
Can Xypex be used against extreme hydrostatic pressure?
Does Xypex have any adverse effect on concrete?
Does Xypex protect concrete against freeze/thaw damage?
Does Xypex protect reinforcing steel?
How are the set time and compressive strength of concrete affected by the addition of Xypex Admix? READ
How deep does the Xypex crystalline formation penetrate the concrete?
How is the Xypex coating system different from other cementitious coatings?
How is Xypex DS-2 different from Xypex DS-1?
How long does Xypex last?
How resistant is Xypex-treated concrete to aggressive chemicals?
How resistant is Xypex-treated concrete to aggressive chemicals?
In what forms is the Xypex Crystalline Technology available?
Is the Xypex affected by temperature, humidity, ultraviolet and oxygen levels?
Is there a preference when choosing between the positive or negative side?
Is Xypex Admix available in soluble bags?
Is Xypex toxic?
Is Xypex used to waterproof cracks, faulty joints and other defects in concrete?
What are some typical Xypex applications?
What are the installation advantages to using a Xypex coating system instead of membranes?
What is the advantage of using the dry shake method?
What is the appearance of a Xypex coating?
What is the difference between the various additives in Xypex’s Admix C-Series?
What is the recommended dosage rate for Xypex Admix?
What makes Xypex unique?
When are Xypex Dryshake products (Xypex DS-1 or DS-2) normally used?
When is Xypex Admix introduced into the concrete mix?

Can you paint Masterseal NP1?
Is Masterseal NP1 the same as Sonneborn NP1?

How do I select the correct 3M Respirator?
How does the 3M™ Inspection and Asset Management System (IAM) work?
Is my cell phone or mobile device compatible with the IAM system?
What is the basic minimum technology needed for the IAM system?

In a sealing application, what should I use to tool your products?
Are your products compatible with silicones or other chemistries?
At what temperature should I store my products?
Can I paint over your products?
Can I use your products after the expiration date?
How do I dispose of expired Sika products?
How do I remove / clean excess Sika products (cured or uncured)?
How much coverage can I expect from your products (adhesives and sealants as well as cleaners and primers)?
What epoxy should I use?

Can Dow Corning silicone sealant/adhesives be used underwater?
Can primer be used in lieu of substrate cleaning?
Can sealants be used after their use by date?
Can silicone sealants be exposed to harsh chemicals?
Can your sealants be diluted for spraying or dipping?
How can I remove a cured sealant?
How do you prepare substrate surfaces in advance of the sealant (or primer)?
How long will silicone sealants last outdoors? Will it embrittle?
How should we apply primer?
Is sealant tooling recommended?
Is there a sealant that can withstand higher temperatures than normal silicones?
The primer being dispensed looks cloudy and white; is there something wrong?
What is a formed-in-place gasket (FIPG)?
What is the recommended application temperature for Dow Corning 902 RCS Joint Sealant?
What methods can be used to promote adhesion?
Will cured silicone sealants yellow?
Will silicone sealants affect surfaces to be painted?
Will silicones break down from UV light and ozone?
Will your sealants adhere to hard to bond to plastics such as polyethylene, polypropylene, urethane, acrylic or PTFE?
Would you recommend Dow Corning® 732 Multi-Purpose Sealant or any other acetoxy cure sealant for use with concrete?

Are ExoAir membranes self-sealing?
Are the Tremco Proglaze ETA metal adaptors available in lengths longer than the standard 60" (1.52m)?
How are construction gaps detailed prior to the application of ExoAir membranes?
How is mil thickness verified?
How long should ExoAir fluids cure through prior to performing adhesion testing?
Is a primer needed?
What are the cure times for ExoAir fluid-applied membranes?
What are the recommended minimum application thicknesses for ExoAir fluid-applied membranes (wet and dry mils) and the coverage rate at that thickness?
What is the average cure rate for a single-component polyurethane sealant?
What is the cure rate of the Vulkem 45SSL?
What is the high service temperature limit for ExoAir fluids?
What is the low temperature application limit for ExoAir fluids?
What is the maximum installation temperature for polyurethane sealants?
What is the maximum time that ExoAir membranes can be left exposed to UV?
What is the minimum installation temperature for polyurethane sealants?
What is the service temperature range for polyurethane sealants?
What is the shelf life of ExoAir fluid-applied air barrier membranes? products?

A mason I know uses muriatic acid to clean brick. When I tried to tell him it was a bad idea, he responded by showing me several websites and magazine articles that recommend muriatic acid! Where does the idea that muriatic acid cleans brick and block com
Can masonry cleaning continue in cold weather?
Does R-Guard self-seal around fasteners?
I am designing an office building with extensive use of granite in lobby, elevator and restroom areas. What can I specify to protect both the appearnace and the owner's investment in these expensive materials?
I am designing an office building with extensive use of granite in lobby, elevator and restroom areas. What can I specify to protect both the appearnace and the owner's investment in these expensive materials?
I hate to admit it, but I tried to save a few dollars by cleaning a new brick building with muriatic acid. I got rid of the mortar smears, but now I have ugly yellow stains all over the brick and the joints. Can you help?
I have a white powder on my exterior brick and mortar. It’s up above the glass window of my storefront. It seems to wash off with a garden hose, but comes right back after the surrface dries. What is it and how can I get rid of it?
I have general dirt stains and salt deposits tracked on my unpolished clay tile floor. How do I clean and protect the tile?
I just built a new house with a new concrete driveway and sidewalks. With winter coming on, do I need to be concerned about protection -- even on new concrete?
I just finished a restoration cleaning project. The cleaning was the easy part. The hard part was following all the EPA rules and regulations involved in capturing, measuring and treating the cleaning wastewater as it came off the building. Isn't there a
I spent a fortune on a beautiful polished granite countertop in my kitchen. One of the selling points was that it would be stain-resistant. I spilled some hot cooking oil on it (don’t ask) and now there’s an ugly dark stain that none of the cleaners u
Is R-Guard compatible with other wall components?
Is the R-Guard system environmentally friendly?
I’m having an adhesion problem with paint on a split-faced concrete block commercial building. The building is barely a year old, yet the paint is already blistering and flaking. I don’t want to strip and repaint until I have some idea of how to keep
I’m preparing to bid an exterior paint-stripping job on an 1880s-era courthouse in the Midwest. It’s got over 30 coats of paint. In tests, it took two applications of Sure Klean Heavy Duty Paint Stripper to cut all the way through. If I could get it d
The 10-foot-high concrete wall adjoining the alley at the back of our apartment complex is a popular target for graffiti. Removing it is labor-intensive, and it usually comes right back anyway. If I leave it alone, it seems to attract more graffiti. It’
The slate pavers in my restaurant’s outdoor dining area were a beautiful, glossy reddish-black when installed several years ago. Weather and daily cleaning seem to have dulled the stones’ color. Now they are mostly gray with only hints of their former
There's some kind of hard white crust on our new red brick building. It doesn't scrub or hose off. It seems to originate in the mortar joints. What is it and how do we get rid of it?
There's some kind of hard white crust on our new red brick building. It doesn't scrub or hose off. It seems to originate in the mortar joints. What is it and how do we get rid of it?
We’re having a difficult time trying to clean the synthetic stucco exterior of our motel. Most of the stains are mold or rust. The scrubbing required to remove the stains also removes the stucco, exposing mesh and styrofoam! High-pressure water-blasting
What are the coverage rates of R-Guard products?

Can any Five Star® Epoxy Grouts be pumped and if so what kind of pump is required?
Can I extend Five Star® Concrete Repair Products with coarse aggregate for large volume deep placements?
Can I extend the working time of Five Star® Concrete Repair Products?
Can I feather edge Five Star® Concrete Repair Products?
Can I reduce the aggregate to improve the flow?
Do I need a primer/bonding adhesive with Five Star® Cementitious Grouts?
Do I need to use a primer/bonding adhesive with Five Star® Concrete Repair Products?
Do you have DOT approval for Five Star® Concrete Repair Products for a specific state?
How do I mix Five Star® Epoxy Grouts?
How do I read the Batch Code on your product and what is the typical shelf life?
How soon can I apply an epoxy coating to Five Star® Concrete Repair Products?
How thick can Five Star Structural Concrete® V/O be applied in a single lift?
I have very tight clearances? Do you have an epoxy that can flow into tight spaces?
I would like to mix a small amount. What are the proportions?
Is there a way to extend the working time of Five Star® Cementitious Grouts?
We are getting low compressive strength test results on our project. What could be the cause of this?
What are the allowable placement thicknesses for Five Star® Cementitious Grouts?
What are the concerns with placing Five Star® Cementitious Grouts under cold weather conditions?
What is the difference between Set Time and Working Time?
What is the typical cure time for Five Star® Cementitious Grouts?
What type of pump is suitable for your material?
Which Five Star® Cementitious Grouts can I use for dry pack applications?
Which Five Star® Epoxy Grout has the highest temperature resistance?

Does this MR feature cost more?
Have any physical properties or performance properties changed?
How does MR technology work?
How is mold resistance measured or proved?
How is the mold resistance feature added to Air-Bloc products?
Is there a guarantee that mold will never grow on the building?
Is this product safe?
What is Air-Bloc MR?
What is this ASTM test method?
Which Air-Bloc products have been upgraded?
Why specify Henry MR technology?
Will Air-Bloc MR prevent mold within the entire wall cavity?

Is foam resistant to water?
What is an open time?
What sealant to use for sealing air ducts?
Does the outside environment affect silicone?
How do I store open cartridge of sealant?
Is it necessary to moisten the surface before using foam?
Should I prime before applying sealant?
What is a primer?
What is Adhesive Tensile Strength?
What is an Accelerated Ageing Test?
What is an acrylic sealant?
What is an adhesion promoter?
What is an ideal application temperature?
What is an ideal application temperature?
What is an ideal storage temperature?
What is an ideal storage temperature?
What is Gasket sealant?
What is polyurethane sealant?
What is RTV?
What is Sealant?
What is silicone sealant?
What is the cure time of a silicone?
What is the difference between a low and a high modulus sealant?
What is the effect of humidity on a typical one component sealant?
What is the effect of temperature variation on application of a typical sealant?
What is the good joint dimension?
What silicone should I use in a bathroom?
When do you need primer on a porous substrate?
Which silicone should I use to seal PVC windows?

How do you read the batch code?
How do you test for moisture?
What is the allowed moisture content in specific substrates?
How do I remove your product?
How do you test for moisture?
How do you test for moisture?
What are standard thicknesses of air barrier and waterproofing membrane systems?
What is the best plaza waterproofing membrane?
What is the standard thickness for drainage composites?

Can you explain abbreviations such as NPS, NEF and NPT used to describe the threading on Albion parts?
How do I change over my Albion bulk gun to sausage dispenser (or vice versa)?
How do I Load a Bulk Caulk Gun?
How do I prevent bag wrap when dispensing sausages?
How do I stop blow-by (piston leaking) in my bulk gun?
Which Albion gun is best for grouting or pointing?
Which Albion guns are non-drip?
Which Albion Piston Packing (Cup) is best?
Which is the better tool for powered dispensing, Cordless or Air?

How do I get the material into a Bulk Gun?
How do I remove the cartridge from the gun?
What do I do when my rod won’t pull back?
What Does Thrust Ratio Mean?
Where do I get static mixers for my Dual Component Material?
Which Dual Component Gun works with my cartridge?
Why won’t the gun push the caulk?

How big a crack can I fix?
Can 10 Minute Concrete Mender be air shipped?
Can I buy Concrete Mender™ to repair my driveway?
Can I reuse the mixer?
Can I use Mender for an overlay?
How about using Mender in a freezer?
What is the shelf-life of Concrete Mender?
Where can I get sand for Concrete Mender?
Why the clear cap on the Concrete Mender?

Can CIM be applied to wet or green concrete?
Can CIM be used in green roof applications?
Can CIM help attain LEED points on a job?
Can I break-down a unit of the CIM Premix and CIM Activator?
Do your coatings come in different colors?
How do you mix CIM?
Is CIM approved for potable water contact? Where can I find the approval?
Is CIM suitable for exposure to H2S gas (hydrogen sulfide)?
Is CIM suitable for shower pan linings?
What size packaging does CIM come in?
What size rolls does CIM come in?
Which product should be used for a cooling tower basin?

At what height am I required to wear fall protection?
Can I connect two snap hooks (or two lanyards) to one D-ring?
Can I use a shock absorbing lanyard for restraint applications?
Can I use a shock absorbing lanyard for restraint applications?
Can I use Werner products with those from another manufacturer?
Can I wash my harness and lanyard?
Can I write on my harness/lanyard?
Can I “tie back” my lanyard to itself?
Does my Self Retracting Lifeline need to be recertified every year?
How do I set up a Fall Protection Harness with a Twinleg SRL from two individual lifelines?
How much strength does my anchor have to support?
Is there an expiration date for my harness and lanyard?
What are the new Fall Protection requirements for Residential Construction?
What is the maximum free-fall distance a worker can fall while working in a “fall arrest” condition?
What is the maximum weight a worker can weigh while wearing a full body harness?
What’s the difference between polyester and nylon webbing in harnesses and lanyards?

Can a DBI-SALA® Removable/Reusable Roof Anchor (model 2103673) be used with a horizontal lifeline system?
Can DBI-SALA® Tip Over Roof Anchors be used as end anchors on a horizontal lifeline system?
Can I install a DBI-SALA® Concrete D-ring Fall Protection Anchor (model 2104560) into a cinderblock wall filled with concrete?
Can you connect a snap hook into the eye of another hook?
How do I determine the appropriate clearance needed for a shock absorbing lanyard?
How much web can deploy from the energy absorbing pack on the Protecta® Rebel™ Self Retracting Web Lifeline (model AD111A)?
Is it acceptable to attach your fall protection system to scaffolding?
Is there a specific height at which point fall protection is required?
Should you wear a DBI-SALA® Full Body Harnesses over or under winter clothing?
What are ANSI and OSHA capacity requirements regarding fall protection systems?
What does the statement “100 percent fall protection” refer to?
What happened to Capital Safety?
What harness and lanyard fall protection products are recommended for easy clean up, such as when used around asbestos, paint, etc.?
What is a "timely manner" for rescue according to ANSI and OSHA?
What is a choker loop on a lanyard (instead of a snaphook), and how should it be used?
What is the anchorage strength required by ANSI for fall restraint systems?
What is the capacity of the DBI-SALA® Force2™ Shock Absorbing Lanyard (ex. model 1246167)?
What is the capacity of the DBI-SALA® Suspension Trauma Safety Strap (model 9501403)?
What is the maximum free fall distance allowed by ANSI and OSHA standards?
What types of training does Capital Safety offer?
Where can I get a copy of the ANSI Z359 Fall Protection Code, and where can I get a copy of the OSHA standards?
Will DBI-SALA® and Protecta® products still be available?

Explain adhesion in relation to sealant technology.
Should I prime before applying sealant?
What is a primer?
What is meant by elastomeric?
What is the difference between a one-component sealant and a two-component sealant?
What is the difference between caulk and sealant?
What is the effect of humidity on a typical one component architectural sealant?
What is the effect of temperature variations on the application of a typical architectural sealant?
What is the function of an architectural sealant?

How do I clean my vacuum cups?
Is my Hand Cup still covered under warranty?
Should I fix my old cup or buy a new one?
Which is better, the Metal Handle or the ABS Handle hand cup?
Why doesn't my cup work at high elevations?

Are your deck joints ADA compliant?
Does the EMSHIELD DFR2 require a sealant band injected from the underside along the silicone bellows-to-substrate interface?
What are the typical lead times for EMSEAL’s parking deck, plaza deck, stadium, and floor products?
What are the typical lead times for EMSEAL’s pre compressed foam products?
What is the coefficient of friction on the SJS SYSTEM Coverplates?
What is “compression set”?
Why does EMSEAL discourage the use of gutters under deck expansion joints?
Why use impregnated foam backing–Why not use closed-cell backing?
Will liquid sealant primers affect BACKERSEAL? I am using BACKERSEAL as a secondary sealant to Dow Silicone. I need to prime the substrate with Dow 1200 primer. As I brush the primer onto the substrates will the primer adversely affect the BACKERSEAL?
Your data sheet claims that the material “exerts a backpressure” and “self expands to fill the joint”—what does this mean?
Your materials are certified to be “stable” at 185 degrees F. What do you mean by “stable”?